Job: IT Applications Specialist II - Denver

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Job Description

IT Applications Specialist II - Denver

  • Location: CO, Denver
  • Schedule: Regular Full-time
  • Department: 403 - Information Systems
  • Facility: LOWRY - InnovAge-Lowry
  • Date published: 19-May-2017
Job Description

Job Summary

Under the supervision of the Vice President of Information Technology/Systems (VP IT), the IT Applications Specialist I provides support of applications, software, and architecture in the development, system testing and productions environments of InnovAge and its affiliates.

Essential Functions and Work Responsibilities

Functional Category: Application Support

Estimated Percent of time Spent 100%

  • Installs applications in the development and system test environments for pre-release testing.
  • Performs system administration by writing utilities and monitoring information technology services.
  • Provides technical support and maintenance of installed applications software.
  • Implements, configures and tests new product versions with end users.
  • Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
  • Communicates problems and problem resolutions to Systems Administrator to improve ongoing services delivery.
  • Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products while maintaining familiarity with competing products.
  • Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
  • Analyzes existing workflow environments and assists with setting up and configuring new installations to fit into workflow models.
  • Conducts orientation to new users regarding applications of software.
  • Acts as a consultant to internal and external customers during their use, development and quality assessment of spatial databases
  • Develops departmental policies and procedures and ensures that others are in understanding and compliance.
  • Provides general systems consulting, systems analysis and overall leadership related to the acquisition and use of computing systems in assigned business areas.
  • Accountable for the success of projects, repairs, process improvements, and overall benefits realization.
  • Functions as a key point of user contact and customer service for Information Services, and is accountable for user satisfaction.
  • Prepares analytical reports and makes recommendations to management based on observations and analysis.
  • Ensures that the goals, philosophies, and objectives of InnovAge are optimally supported by information technology.
  • Incorporates refinements in applications based on organization changes and/or process improvements.
  • Educates individuals both within and outside of IT in regards to information systems and services.
  • Collaborates with other IT members in order to identify and select new system solutions.
  • Assists in the management of large and small IT projects.
  • Plans, conducts and may supervise assignments, as needed.
  • Reviews progress and evaluates results for projects and objectives.
  • Assists in the training of others in technical complexities of assigned work.
  • Occasionally supports the helpdesk.
Job Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



  • Associates degree in Computer Science, Information Systems Management or a related field from an accredited college/university, required
  • Bachelors degree in Computer Science, Information Systems Management or a related field from an accredited college/university, preferred

Work Experience and Qualifications

  • Minimum of five years of experience providing applications support, systems integration and system administration
  • Current experience in supporting Greenway/PrimeSuite, COTS EMR/EHR systems in addition to experience using Adobe Captivate.
  • Experience with and understanding of relational databases, active directories and Microsoft Office Suite.
  • Experienced and skilled in gathering data, assembling requirements, outline solutions, identifying problems and recommending solutions.
  • Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines.
  • Knowledge of and current experience with the creation, architecture, integration and maintenance of Microsoft SQL Databases.
  • Experience with building and maintain databases for query and problem tracking, specifically SQL Server 2000, 2005 and 2008, Data cubes, Excel server, Data Views and performance tuning.
  • Current expertise in Kronos, Greenway Medical EMR, MS Dynamics Solomon and MS SQL Server in addition to Reporting Services, SharePoint and Knowledge Lake.
  • Experience working in a team-oriented and collaborative environment.


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