Job: Clinic Services Manager - San Bernardino

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Job Description

Clinic Services Manager - San Bernardino

  • Location: CA, San Bernardino
  • Schedule: Regular Full-time
  • Department: 102 - Nursing
  • Facility: SANBER - InnovAge Greater California PACE Day/Health Center
  • Date published: 16-May-2017
Job Description

Job Summary

Under the supervision of the Center Director, the Clinic Services Manager directs all clinic functions, oversees all clinic staff and ensures appropriate staffing while ensuring high quality standards.

Essential Functions and Work Responsibilities

Functional Category: Participant Care

Estimated Percent of time Spent 60%

Responds to and performs triage of incoming telephone calls.

Assists in the treatment, examination, and testing of participants.

Develops, implements, and maintains a current nursing care plan.

Performs general nursing care to participants. Performs or supervises the administration of prescribed medications and treatments in accordance with nursing standards.

Educates participants, family and caregivers in regards to care, medications and treatments.

Coordinates participant care with outside contracted service providers which includes nursing homes, assisted living, laboratories, oxygen, etc.

Oversees scheduling participants for specialist appointments and assists in hospital admissions and calling report to unit.

Observes, records, and reports participants condition and reaction to drugs and treatments given by physicians.

Implements written orders given by the primary care physician.

Manages and reviews participants records, charts, pertinent information and staffs documentation, updates documentation as needed.

  • Completes the nursing assessment form on visitors and participants at standard intervals.

Functional Category: Clinic Management

Estimated Percent of time Spent 20%

  • Consistently achieves a 90% vaccination rate of participants with the Pneumovax vaccine.
  • Manages the flow of clinic; oversees appointment bookings, triaging and gate keeping in conjunction with primary care and staff. Ensures timely and appropriate care of participants.
  • Oversees staff, verifies that exam rooms are stocked for necessary supplies and materials and ensures cleanliness.
  • Monitors expenditures with commitment to good stewardship of the organizations resources.
  • Develops relationships with Primary Care, Day Center and Transportation departments to facilitate seamless healthcare for the participants.
  • Sets clear expectations and assigns appropriate authority to staff; holds staff accountable for their scope of work and compliance to company policies and procedures.

Functional Category: Supervision

Estimated Percent of time Spent 20%

  • Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
  • Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
  • Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
Job Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



  • Bachelors degree in nursing, healthcare or related field.

Licensure, Certification, Registration or Designation

  • Current state issued RN License and current CPR certification or the ability to obtain CPR certification

Work Experience and Qualifications

  • Three years of health care experience with an emphasis in geriatrics

Strong management skills and a minimum of two years experience supervising staff.

  • A minimum of one year working with the frail or elderly is required


Licensure, Certification, Registration or Designation

  • Certification as a Geriatrics Nurse preferred


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